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Medical ID won't let me add the contact I want for emergency

bluegreen1965

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May 29, 2015
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I am running 9.2.1 (did not try setting up Medical ID before that). When I try to add my spouse for an emergency contact, her name, along with some others in Contacts, are greyed out. Does anyone have an idea of why?? I tried setting up a separate contact named ICE along with her cell, but now our text thread shows that instead of her name which is annoying. Why are some contacts greyed out and others not? Thanks for any help out there!
 

Ledsteplin

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Oct 2, 2013
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First I've heard of this.
I went in and added 3 contacts.
If there is no phone number for the contact, it's grayed in. Add phone numbers to your contacts.
 

bluegreen1965

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May 29, 2015
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Haha, that's funny. The contact that I need to add to MedID has 3 phone #s and 3 emails already, so that's not the case. Any other ideas?
 

Just_Me_D

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Jan 8, 2012
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I don't know what to tell you except to restore your iPhone and set it up as new. The only time I've had problems with the medical ID feature is with iOS 9.3 beta 1, but it has since been fixed with beta 2.
 

BobG186

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Jan 8, 2017
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If the contact has only one phone number it seems to work; more than one number the emergency contact fails. I just duplicated the contact but with only one phone number and was able to transfer it to Medical ID with no problem. It was frustrating to figure this out.
 

chiefsub68

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Apr 16, 2018
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Here's the secret. In Medical ID, choose the contact. Go into their details and *double tap* on the phone number to use in an emergency. There is then an option to state their relationship to you.
 

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