Issue with Touch ID

anon(9132077)

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So I've had my iPhone 7 now for a couple days and just realized an issue. When my phone is plugged in, the sensor does not even read my finger on it. Unplugged, works perfectly. Tested it a bunch now and it's the issue only when plugged in and charging. I'm on a chat with Apple support right now. Anyone else experience this??
 

anon(9132077)

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Update: both the online software rep and I thought it was a software issue, his senior rep suggested outright appointment today with Apple Store. We'll see what happens.

My main concern is that if I have to swap it for a new phone. I don't want to settle for a refurbished, since this device is only a few days old, I'm bringing my box and everything in hopes for a new one.
 

eyecrispy

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That's weird. Were you using the Apple branded cable or a third party cable. I have never seen this issue but with third party cables, I've had some wonky touch screen issues with past iPhones.
 

anon(9132077)

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That's weird. Were you using the Apple branded cable or a third party cable. I have never seen this issue but with third party cables, I've had some wonky touch screen issues with past iPhones.

Update: no I only use Apple brand stuff

I went to my appointment aaaaaaaand of course it worked just fine at the appointment. Plugged it in a couple outlets, worked great. Came back home, and it's still iffy with my bedside outlet. I'm in a new home. So not an old outlet problem or anything. Very bizarre. Oh well....
 

eyecrispy

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Update: no I only use Apple brand stuff

I went to my appointment aaaaaaaand of course it worked just fine at the appointment. Plugged it in a couple outlets, worked great. Came back home, and it's still iffy with my bedside outlet. I'm in a new home. So not an old outlet problem or anything. Very bizarre. Oh well....

Have you tried a different outlet?
 

Eclipse2K

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That's very strange. Do you have anything else plugged into that outlet? It sounds like there is some interference coming from it.
 

kinoru

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So I've had my iPhone 7 now for a couple days and just realized an issue. When my phone is plugged in, the sensor does not even read my finger on it. Unplugged, works perfectly. Tested it a bunch now and it's the issue only when plugged in and charging. I'm on a chat with Apple support right now. Anyone else experience this??
 

kinoru

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So I've had my iPhone 7 now for a couple days and just realized an issue. When my phone is plugged in, the sensor does not even read my finger on it. Unplugged, works perfectly. Tested it a bunch now and it's the issue only when plugged in and charging. I'm on a chat with Apple support right now. Anyone else experience this??


I have the exact issue with my 7.
 

robertk328

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This is definitely an odd issue. Does it recognize Touch ID at all, or does it just give the error that the passcode needs to be used. I wonder what would happen if you try to register a new finger while plugged into that same outlet?

I'd try replacing the outlet like @Ledsteplin suggested and see if that helps. May be some weird wiring back there.
 

anon(9132077)

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This is definitely an odd issue. Does it recognize Touch ID at all, or does it just give the error that the passcode needs to be used. I wonder what would happen if you try to register a new finger while plugged into that same outlet?

I'd try replacing the outlet like @Ledsteplin suggested and see if that helps. May be some weird wiring back there.

It doesn't read the finger being there at all. I tried adding a new finger while plugged in and same, it won't read my finger is there to scan.

It actually has been working recently. Just off for sure. Doubt the wiring; it's a new home..
 

robertk328

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It doesn't read the finger being there at all. I tried adding a new finger while plugged in and same, it won't read my finger is there to scan.

It actually has been working recently. Just off for sure. Doubt the wiring; it's a new home..

New doesn't mean it was done right particularly if you're having issues with that outlet.
 

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