Let me explain a little bit more to you. This was a brand-new iPhone we purchased at an Apple Store in Los Gatos, both of our iPhones were from Apple and brand new. We are retired and have no managers. It was our own personal iPhone. The screen shots, we no longer have, as we no longer have the iPhone. Have no computer at home, we're at the library. We never backed our iPhone up, we were having trouble and tried everything to get away from whatever.
If you don't mind we will explain more of what has been going on. We are trying so hard to find out how this was possible. We are retired and live remotely in the Santa Cruz Mountains. We have no idea why anyone would pick us.
We have Verizon for service. It always worked at our house (top of a ridge). When we brought our first iPhone 13 pro home, it would not get service at our house. Odd, we even had friends over and their Verizon phones worked just fine.
Next, our settings would constantly change on our iPhone from ones previously set. We don’t “share” anything with anyone. We check “no sharing with anyone” and turn off location. But next day they would all be changed back to “share with everyone.”
Our iPhone 14 pro did not work when we got home either. We had to reset our face ID twice on it, as it just quit recognizing us several days after we set it up at the Apple Store and again a week later. So many things were going on. There were 2 pictures in our gallery one morning that we did not take. (Just of darkness.) We started completely shutting it our iPhone off at night and putting it in a cabinet. After that, every morning when we took it out, it would be back on. I could go on forever with stuff you probably would not believe. Since it was our first iPhone, I constantly read the IOS 16 user’s manual and most of the cool features never worked on our iPhone. If you wish I could start listing them. Couldn’t wait to have Siri get to know us, but he didn’t work after the first few days. He would say “let me check on that”, afterwards he would say “something went wrong” or “you have to be online to do that” no matter what we asked. We thought IOS 16 was supposed to have a lot more you could do offline with Siri. Then he started not answering us at all, a notification would come down saying we have to go on WIFI to download something for Siri to work offline? No one could tell us what that was either.
For some reason, it seemed no one at Apple would take us seriously and at the Genius Bar they would not even consider it could possibly being hacked, as this is impossible. It is too possible. We are not crazy or stupid. Although, I am sure this sounds nuts to you.
If you would like to hear more let us know. We just want to figure out how someone got control of our iPhone. We even tried to download some security software at the app store. McAfee quit working a few days after we got it, then we tried to download Norton and it would not finish installing. We tried others and none of them would finish install or would just now work if they did.
We just want to know how to prevent this from happening again before we get our iPhone 14 pro max we are so anxious for. Please let me know if there is something else we can tell you about our experience. Have seen complaints from other Apple users on the Apple Community website.
Thank you for your time,
PS: Guess we were just hoping you would say there was some magic software to prevent this.