iPhone XS Max speaker issue

[Mac58]

I purchased a XS max and so far Im liking it. However Im not sure if I have a defective unit or this is a wide spread issue. If using the XS and watching video and or playing music sometimes audio only comes from the bottom speaker and not the headphone. I have not been able to figure out why this happens. After a fresh restart everything is back to normal. Debating if I should return or if this is just a software issue. For 1200 bucks it should be perfect. Anyone else having this problem? I saw someone else posted in the comment section of a youtube channel about it as well. How wide spread is this issue? Anyone know how to fix without having to do a daily restart?

 

[Just_Me_D]

If it plays from both speakers after a reset, then the issue is more than likely a software matter. "Reset All Settings" or restore it and then set it up as a new device are my recommendations. If it continues after that, take it and your purchase receipt to the nearest Apple Store and get it swapped out.

 

[mizz_ordo]

I have an iPhone XS and have the same exact issue. I am with AT&T and they stated they wouldn't do any defective device swaps in store and that I had to go through Apple. Went to Apple and they would only swap it with a "reconditioned" iPhone XS. So I kept mines. I think this is more a software issue because it gets resolved with a reboot of my phone. It's very annoying when I listen to music, play games or watch videos and the top speaker stops working... hope they release an update to fix this soon...

I purchased a XS max and so far Im liking it. However Im not sure if I have a defective unit or this is a wide spread issue. If using the XS and watching video and or playing music sometimes audio only comes from the bottom speaker and not the headphone. I have not been able to figure out why this happens. After a fresh restart everything is back to normal. Debating if I should return or if this is just a software issue. For 1200 bucks it should be perfect. Anyone else having this problem? I saw someone else posted in the comment section of a youtube channel about it as well. How wide spread is this issue? Anyone know how to fix without having to do a daily restart?

 

[doogald]

I've seen this reported on reddit as well, so I agree that it's likely a software issue rather than a wide-spread hardware issue. For example, https://www.reddit.com/r/iPhoneXsMax/comments/9jc5xs/earpiece_speaker_problems/

 

[nephalem7]

Was this fixed with latest update?