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Iphone XR issue when entering passcode while unlocking


New member
Jun 17, 2020
Not sure if this is a software issue or hardware issue... Seems like software.

Basically, when i enter my passcode, the last number doesn't work. I'll press it but screen does not respond. However, other numbers work except the correct number.

For example, if my password was 1234, 123 works fine, but when I press 4, the screen does not respond, but if I put in any other number other than 4, it works, however it's the wrong passcode. The only way to get it to work is when i put my screen back to sleep and redo it.

This is happening to both me and my SO's iphone XR. We both have different last numbers and it's happening to both of us.
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Last edited:


Mar 2, 2016
That’s definitely very odd, and the best thing you could do is to contact Apple Support.