iPhone X max frozen - WIERDLY

Diane Thomassin

New member
Feb 6, 2019
2
0
0
Have never had this happen. The screen is frozen. It was asking me “Allow this device to access photos or videos?’ But I can’t choose yes or no because it’s frozen. If I try to restart because it’s frozen, I can’t slide the power off button afteI press the buttons on the side of the phone. This is the weirdest part, if I keep pressing both at the same time and keep pressing , after a second it calls 911 on its own. I had to call 911 on another phone and tell them my phone is calling, not me . There’s nothing I can do to select the only thing I see is the frozen allow this device question that I can’t answer because the touch screen is not working
 

doogald

Trusted Member
Oct 23, 2012
2,631
7
38
To restart, try these in order:

Press and release volume up
Press and release volume down
Press and hold the side button until the phone restarts.
 

kataran

Ambassador
Mar 11, 2013
4,670
25
48
Welcome to iMore

Try the above action and let our community know if it solved your issue
 

Diane Thomassin

New member
Feb 6, 2019
2
0
0
Hard reset doesn’t work. Volume up , then volume down, then side doesn’t work. Siri works. It looks like the touchscreen is not working. I guess I’m taking it in and let them deal with it . I’ve had more problems with iPhone X than with any other iPhone.
 

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