- Jul 30, 2018
- 1
- 0
- 0
My grandmother thought she needed an iPhone, and now i'm in a predicament.
Apparently she entered the wrong passcode 10 times, and now the phone says, "iPhone is disabled. Connect to iTunes". However, I am unable to connect it to iTunes. The phone has never been connected to iTunes before, and the phone is disabled. When connecting it to iTunes, I get a message stating "itunes could not connect to this iphone beacuse an unknown error occurred 0xe8000015".
I cannot get the phone to go into recovery mode because it won't connect to iTunes. I've tried it on multiple computers, updated, reinstalled, etc.
I thought I might be able to erase it by using icloud, but that wouldn't work either. The website just said the erasing was pending and would erase when the phone connected to the internet.....but the phone is disabled, so it can't connect.
Help? Anyone? I'm so frustrated.
Apparently she entered the wrong passcode 10 times, and now the phone says, "iPhone is disabled. Connect to iTunes". However, I am unable to connect it to iTunes. The phone has never been connected to iTunes before, and the phone is disabled. When connecting it to iTunes, I get a message stating "itunes could not connect to this iphone beacuse an unknown error occurred 0xe8000015".
I cannot get the phone to go into recovery mode because it won't connect to iTunes. I've tried it on multiple computers, updated, reinstalled, etc.
I thought I might be able to erase it by using icloud, but that wouldn't work either. The website just said the erasing was pending and would erase when the phone connected to the internet.....but the phone is disabled, so it can't connect.
Help? Anyone? I'm so frustrated.