iPhone 8 video becomes white

[iMore Question]

Hello. I am from Hawaii. I recorded a couple of long videos 20-30 minutes. All the videos play but around half way through, the video becomes white but keeps on playing. The slider below shows the thumbnail of the video but shows a white screen. The iPhone has enough space for the recordings. This use to happen on my 6 plus, I thought getting a new phone would fix it. I googled and found TCAWireless and few other stores who fix such issues. Should I visit? Any ideas? It’s really frustrating. Please help.

 

[Sherry_B]

Welcome to iMore!

If a factory reset does not fix the issue then it's probably a hardware problem. Try a factory reset without restoring from backup, and if the problem persists then either return the phone back to your cell carrier, or make an appointment at your nearest Apple store.