iPhone 5c won't ring.

[twilite2000]

A friend of mine has an iPhone 5c running 8.4.1. This is her first apple product and first smartphone. She hates it and I feel terrible because I've always loved my apple products. Her problem is her phone doesn't ring letting her know she has a call. It's always done this. I looked at her phone and when the screen is on her phone will ring. When her screen is off it won't ring. I checked her settings and everything seems in order. One thing I did change (and don't ask me why I changed it since she does even have it turned on) was in DO NOT DISTURB under "allow calls from" she had checked "favorites" and I checked it to make it "everyone". I didn't think this would make a difference, but when I turned off her screen and tried calling her several times her phone rang. I think that it was a fluke because I checked my phone and it's set to 'favorites" and my phone always rings and I also don't use DO NOT DISTURB. What could be causing her phone not to ring? Her phone is 2 years old, she doesn't have apple care and the nearest Apple Store is 2 1/2 hours away. I suggested finding a certified Apple repair person here, but she doesn't have the money to repair or replace her phone. Any suggestions would be greatly appreciated.

 

[Just_Me_D]

Unless I misunderstood, you stated that her phone rang after you made some changes regarding the DND feature. If so, the consider the problem solved. Anyway, it could have been a number of things.

• volume was just too low
• mute switch enabled.
• No notifications set for the phone
• wireless carrier issue
• other things

If the phone is still not ringing when she receives a call and all of the above has been checked, then she may want to restore her device and set it up as new.

 

[twilite2000]

I've checked all your solutions and everything is as it should be. I'll contact her tomorrow and see if her issue persists. I still think what I did was not the solution just a coincidence. If so I'll set her phone up as new. I hadn't thought to do that. Once again thanks for helping me. I appreciate the time and dedication everyone here takes to help out others on top of everything else going on in their lives.