After more than 15 years covering everything Apple, it’s with a heavy heart we announce that we will no longer be publishing new content on iMore and the iMore forums will be closing as of November 1st, 2024.
If you're the same user who asked earlier and you're still experiencing issues I highly recommend contacting [URL="https://forums.imore.com/e?link=https%3A%2F%2Fapple.sjv.io%2Fc%2F221109%2F473657%2F7613%3FsubId1%3DUUimUvbUpU2655309%26subId2%3Dvbim%26u%3Dhttps%253A%252F%252Fwww.apple.com%252Fsupport%26ourl%3Dhttp%253A%252F%252Fwww.apple.com%252Fsupport%253Fafid%253Dp239%25257C159229%2526cid%253Daos-us-aff-ir%2526subId1%253DUUimUvbUpU2655309%2526subId2%253Dvbim%2522&token=NxWFlFLe]Apple Support[/URL] at this point.