iPhone 11 doesn't automatically switch to headphone mic

[stefanie_trg]

Basically, when my headphones are plugged in and I call someone, my iPhone 11 doesn't automatically use the mic of my headphones but the normal mic of the phone. So when I put my phone in my pocket or similar people will hear me far away and muffled. However, when I unplug my headphones during the call and plug them in again, it switches to the headphone mic most of the time and people say they can hear me way more clearly.

The headphones are the original Apple earphones that came with the phone and sit in the lighting port. I've also checked Call Audio Routing, which is on Automatic.

Anyone experiencing the same issue and/or have any suggestions on how to fix this?

Thanks,
Stef

 

[Annie_M]

First of all, let me take a minute to welcome you to iMore. I'm glad you found us, and hope that you'll get the answers you're looking for.

In regards to your question, I'm assuming that your headphones are wired? If so, could the issue be the cord?

 

[Spencerdl]

Welcome to iMore. I agree with Moderator Annie. It seems like a connection issue with the wired earbuds cord/lighting port. Did you check for debris in the port area?