iPad Pro replacement issue

alexrat1996

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May 18, 2016
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I am on my fourth iPad replacement via Apple care since the stores aren’t open this replacement I got has a scratch near the sensors this iPad was just open up can AppleCare replace the unit again or give me a new one?

I spoke to two representatives one said no in the other one escalated the case to the repair depot to see options
 

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Annie_M

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Mar 2, 2016
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I am on my fourth iPad replacement via Apple care since the stores aren’t open this replacement I got has a scratch near the sensors this iPad was just open up can AppleCare replace the unit again or give me a new one?

I spoke to two representatives one said no in the other one escalated the case to the repair depot to see options

I have no answer for you but just wanted to say that I an sorry to hear that you’re having this issue.
 

amzi160586

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Jun 27, 2015
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As far as I am aware and from my experience the replacement should be a brand new unit just not off their production line. So if the unit has scratches, then without doubt, Apple should be arranging for another replacement.
 

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