Ipad and iPhone id issues

[iMore Question]

My partner purchased a new iPhone 6. Her old one was known to apple under my email address. She had since got her own email and the lady at Apple shop kindly changed her phone to that. So now the ipad asks for password for my email and won't recognise the password. How do I change the ipad to use her email address? I'm an android user, not used to ios...

 

[Tim1954]

To further complicate things, they both got ios 10 update....

 

[SwitchBeach]

Is it asking for your Apple ID password rather than your EMAIL password?

Have you tried entering that?

Then have you tried SIGNING OUT from your Apple ID and then signing in with HER Apple ID?

 

[Tim1954]

It asks for Apple ID password, but for my email address. When we put the original pw in, it won't accept. I don't know how to sign the ipad out, therein lies the problem.

 

[SwitchBeach]

Settings > iCloud > scroll to the bottom > Sign Out

 

[Tim1954]

Thank you for your help, I'll try that and if that fails, we'll take them to the apple shop for those clever young peeps to sort out. I know it sounds sus when ppl post about getting locked out of phones etc... You're a friendly bunch over here, just like the dark side (Android)! Thank you again

 

[Tim1954]

@switchbeach, thank you for that, it seems to have worked finally. I'm slowly getting the hang of this platform