Ipad 8th gen won't turn on

[etad putta]

Tried holding power and home button down for 30 plus seconds, still black screen of death. It's been on the charger, and battery life showed near 100% just before the screen went black and that's how she sits. Guess an appt at the apple store is my my future. Lasted a month or 2. So much for quality control...

 

[Annie_M]

Tried holding power and home button down for 30 plus seconds, still black screen of death. It's been on the charger, and battery life showed near 100% just before the screen went black and that's how she sits. Guess an appt at the apple store is my my future. Lasted a month or 2. So much for quality control...

I'm sorry... that's so frustrating. It's good that you're going to take it in. If you've only had it for 2 months, it's still under warranty!

 

[etad putta]

Appointment at the Apple store Wednesday at noon. Hopefully a quick swap out and back in business. Fingers crossed!!

 

[Annie_M]

Appointment at the Apple store Wednesday at noon. Hopefully a quick swap out and back in business. Fingers crossed!!

Please keep us posted!

 

[EdwinG]

Just a quick thought: have you tried plugging it into a traditional computer? If so, does Finder (macOS) or iTunes (Windows) recognize the iPad?

 

[etad putta]

Plugged it into my Mac mini and pc, it is not listed in either.

 

[etad putta]

And it's toast. They had to order a replacement. I have to go back in a few days to pick it up. Still always a good experience a the Genius Bar. Was treated well and can't really complain. It was covered under warranty. 2 months old. Still have the $20 iPad 3 to get me by...

 

[Annie_M]

And it's toast. They had to order a replacement. I have to go back in a few days to pick it up. Still always a good experience a the Genius Bar. Was treated well and can't really complain. It was covered under warranty. 2 months old. Still have the $20 iPad 3 to get me by...

Well, I'm sorry that you have to wait for a replacement, but I'm glad the experience was a good one.

 

[etad putta]

3 days later and not even an email regarding progress. Funny how they have product to sell, but not product to replace a failed device. Maybe they sent the order in via snail mail..."Depending on the type of service, your repair might take up to 5 business days". I guess I'm asking too much.

 

[TwitchyPuppy]

3 days later and not even an email regarding progress. Funny how they have product to sell, but not product to replace a failed device. Maybe they sent the order in via snail mail..."Depending on the type of service, your repair might take up to 5 business days". I guess I'm asking too much.

Stock on shelves =/= stock for replacement.

 

[etad putta]

Stock on shelves =/= stock for replacement.

3 other stores in my area have my color and storage in stock. They could have shipped me one of those. Not life or death, but could be a bit better service.

 

[etad putta]

Checked the Apple "My Support" page. It shows "no status available". Not trying to be a jerk, I love my Apple products. M1 mini, 2020SE, Series 4 watch, AirPods, all that stuff. Just a heads up that replacement under warranty is a bit slow right now.

 

[Annie_M]

I would be frustrated too! Did they give you any kind of case number?

 

[etad putta]

Yes they did Annie, when I check using that case number on the My Support page it just says no status available. I guess I just keep waiting, I have no other option..

 

[etad putta]

I called Apple support on Tuesday morning. They could offer no information as to the status of my iPad replacement. Tuesday early afternoon I received an email from the Apple store in Roseville Mn saying my iPad was in. I drove down and picked it up before work. Nice to have it back.

 

[Annie_M]

I called Apple support on Tuesday morning. They could offer no information as to the status of my iPad replacement. Tuesday early afternoon I received an email from the Apple store in Roseville Mn saying my iPad was in. I drove down and picked it up before work. Nice to have it back.

Good! So their communication skills were horrible! I would definitely let them know!