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Dears,

I used an email.com address to subscribe for iCloud. An address that I rarely use, as I use the e-mail address of my workplace.

Unfortunately, my email.com address was blocked, and in a reply to my requests, the support team informed me that they are not able to retrieve the account. I sent them again, and they keep ignoring my request?!

Now, iCloud keeps asking for the password for logging-in to it, I keep entering the correct password and it keeps telling me that I cannot log-in or off. I went to mail.com several times and retrieved my password as it has been forgotten through the identification questions. Still, I can't log-off from iCloud. iCloud keeps asking for the password every several minutes or hours and this is much bothering.

I should mention that my Apple ID is using gmail account; thus my iCloud account is different than my Apple ID. My Apple ID is working properly and I am using AppStore and iTune with no problems.

I need to log-off from iClouds so as to create a new iCloud account. It is not possible to reset my Iphone 7 as a new user, as it will require the iCloud password.

Please help me.

Thanks a lot.

Ghassan Kishek