iCloud Gift

[Mars20]

How do you mean "shut off"?

 

[Tartarus]

She never created one
It has always been shut off in settings.

Don’t overthink it. You get 5 GB, regardless of anything. You just get it.

 

[Ledsteplin]

She never created one
It has always been shut off in settings.

Are you saying she's not signed in to her iCloud. If she created an Apple ID 10 years ago, she should have an iCloud account. Just needs to sign in with her Apple ID.