Hi all,
I do have a problem in this area and have complained to Apple Support and also spoken to them - to no avail, maybe Rene can help highlight this issue as Apple Support Asia is not allowing me to escalate this issue further.
There are 5 of us in our iCloud family. 3 of us were subscribed to the 50 Gb storage plan. Then, I think 2 years ago, when Apple launched the Family sharing 2 Tb plan, I subscribed to it immediately. Then I included all the 5 of us to share my iCloud storage. When I tried to downgrade the other 2 accounts as they no longer need to pay for the 50 Gb plans, we were warned that they will loose everything.
So for the last 2 years + I have been getting 3 bills - 1 for the 2Tb family plan and 2 for the 50 Gb plans even though they are part of my family and are sharing storage with me. I recently tried again to unsubscribe the 2 50 Gb plans but a warning appears that they are leaving the family sharing storage space and will loose everything.
In principle, this does not sound right. Why are 2 of my family members paying for their 50 gb storage space when they are already part of my 2 Tb storage space (I have checked this many times and they are definitely sharing my storage space). Is it not right that I should see 2.1 Tb storage space instead of just 2 Tb (2Tb + 50 Gb + 50 Gb) if Apple still wants to charge me for all 3 accounts in my family sharing account?
Please Rene, if possible, escalate this issue to Apple in the US. We have very poor support here in Asia. I have fried my brains on the phone with them and they insist that everything is in order and refuse to let me speak to anyone higher.
Thank you.
Deepak