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I think Touch ID keeps resetting, maybe my phone is ghost restarting..How can I stop it?

Spartan John-117

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Jun 2, 2011
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I think Touch ID keeps resetting, maybe my phone is ghost restarting...

Once in a while, after I pull my 6S+ out of my pocket it says I have to enter my passcode to enable Touch ID. However, when I restart my phone it says "iPhone requires passcode..." Is my phone restarting in my pocket? Does this happen to anyone else?
 

anon(4767237)

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Aug 19, 2012
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Re: I think Touch ID keeps resetting, maybe my phone is ghost restarting...

I have the same problem but I do not think it's resetting because it also happens when I'm listening to radio and the phone is locked. Maybe we missed some security settings.

Different example: 1password app. Touch ID is enabled and it's working but sometimes I need to enter the password.
 

Spartan John-117

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Jun 2, 2011
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Re: I think Touch ID keeps resetting, maybe my phone is ghost restarting...

I have the same problem but I do not think it's resetting because it also happens when I'm listening to radio and the phone is locked. Maybe we missed some security settings.

I haven't experienced that one yet. I'm just assuming Touch ID times out or something. I called Apple and they told me to delete my fingerprint and re-initialize it. But it has happened once since then. When it happens, it's a rare occurrence. I've owned the phone about a month, and it has happened about 4-5 times.
 

meyer

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Nov 3, 2015
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Re: I think Touch ID keeps resetting, maybe my phone is ghost restarting...

I haven't had an issue daily when unlocking the phone normally but everytime I reset/reboot it, it tells me I have to enter my passcode as well which I found odd but I just assumed there was a reason for it so I didn't really think much of it.
 

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