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I phone 5c locked to connect to i tunes

I

iMore Question

My son couldn't remember his passcode and phone locked on connect to itunes. I have opened his itunes but it only shows his ipad. When I click on the phone and do what apple say it just states to make sure latest version of itunes is installed (It is!) and try again. I have tried both mine and my wifes itunes accounts just in case but same message comes up! Anyone one any idea.....
 

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