I have a friend whose new part time job has a lot of things she has to do on her phone regarding her scheduling. She had gone into a Verizon store to see if they would help her and was told he couldn’t. My friend has no patience for learning new applications.
She flusters easily. It is too bad the rep couldn’t had made the gesture to try to help her. When I sold wireless I was happy to show a customer how to do something if they asked and not send them away.There was no one in the store and she felt slided by him.
I knew what to do and I helped her. And it only took a second.
This is what I find wrong in our selling today. Customer service has gone out the door. It sometimes doesn’t end with the sale.
Unfortunately she will remember the bad experience.
It only takes a moment to be helpful and kind. I wish people in technology sales could remember that not all customers know the
In’s and out’s. They were new at one time on their sales job and had to be shown and taught. So, please, when you have questions and aren’t busy, show your knowledge and expertise.
She flusters easily. It is too bad the rep couldn’t had made the gesture to try to help her. When I sold wireless I was happy to show a customer how to do something if they asked and not send them away.There was no one in the store and she felt slided by him.
I knew what to do and I helped her. And it only took a second.
This is what I find wrong in our selling today. Customer service has gone out the door. It sometimes doesn’t end with the sale.
Unfortunately she will remember the bad experience.
It only takes a moment to be helpful and kind. I wish people in technology sales could remember that not all customers know the
In’s and out’s. They were new at one time on their sales job and had to be shown and taught. So, please, when you have questions and aren’t busy, show your knowledge and expertise.
