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...everytime i call them, i get the automated messaging system that asks me for my mobile # so i type it in then, either i get another messaging system or i get a rep asking me for my mobile # again...Its a pain in the hole!! So what i did today was, as soon as i heard the rep ask for my mobile #, i gave it all to him at once, Mobile#>>Name>>Last 4 of SSN!!

So today i called AT&T Int'l about some overage charges for Data Roaming and i told the rep that i added the int'l data package before i left to Canada so he did after completing a breif backgraound check(<im serious). I was up there for about 3.5 days, so i waited an extra day before calling back to ask if it was safe to remove the int'l data package and she assured me it was safe and i wouldnt be charged overage. So i checked my bill today and guess what? Surpise, there was that beautiful red "overage info". Today i called about the issue and explained my entire situation to the rep and after 15 mins of going back and forth, he transferred me to another rep who kept informing me about how i understood the "agreement about proration" and that since i "understood" they cant do anything to help me! Which is a bunch of bullshyt! She puts me on Hold and the phone comes up with a busy signal!! I was already pissed at that point, i called right back and went thru all the usual machines and so on until i finally get a rep and i explained to her my situation about the overage and she helps me out with no problem by adding the int'l data package back on and tells me to keep it on for an extra 5 days just to be safe!! SHE WAS GREAT!! To those other reps: Was that so COT DANG HARD!?!??!!?!?!?!?!?!?! In conclusion, most of them can help you, i guess it depends on if they want to!