I can't do a Hard Reset on the iPhone 7 -- Can you?

[Craig]

Can't do it.. I hold the home button and the power button for over 1-min and when I release I get a screen capture.

I try to hold the power button for a second earlier and then the home button and I get a screen capture

I try to hold the home button for a second and then the power button and I get a screen capture.

I hold the home button a drop too long and I get siri.

Anyone else? What other ideas to turn off to get a hard reset?

 

[ame]

I thought it was something new, like volume up and power?

 

[eyecrispy]

Can't do it.. I hold the home button and the power button for over 1-min and when I release I get a screen capture.

I try to hold the power button for a second earlier and then the home button and I get a screen capture

I try to hold the home button for a second and then the power button and I get a screen capture.

I hold the home button a drop too long and I get siri.

Anyone else? What other ideas to turn off to get a hard reset?

Volume down + power

 

[karlywoodji]

ame, To hard reset iPhone 7/ 7 Plus - Please press and Hold Volume down and Power buttons for 10 sec. that's it.

 

[Craig]

Volume down + power

Thanks, appreciate it.. was driving me batty. I checked the forum(s) and did a "search" for "hard reset" and did not see anything. Thought I was losing my mind. Nearly 10 years of using an iPhone, thought I was losing it.

 

[eyecrispy]

Thanks, appreciate it.. was driving me batty. I checked the forum(s) and did a "search" for "hard reset" and did not see anything. Thought I was losing my mind. Nearly 10 years of using an iPhone, thought I was losing it.

Yes, it threw me for a loop, too. I guess they changed it bc if the new home button? Or they just wanted to see us totally confused.

 

[Craig]

Yes, it threw me for a loop, too. I guess they changed it bc if the new home button? Or they just wanted to see us totally confused.

Now if I can just figure out how to get iClould Backup turned on again I am good to go.. nothing, can't get it turned on to save my life here.

 

[eyecrispy]

Now if I can just figure out how to get iClould Backup turned on again I am good to go.. nothing, can't get it turned on to save my life here.

Hmm. Weird. I assume you've checked the obvious things in settings?

 

[Craig]

Hmm. Weird. I assume you've checked the obvious things in settings?

Already went through 1st level and 2nd level support at Apple. 3+ hours on the phone.

I can't use my backup it seems, there is 1 app somewhere on the phone causing the issue, using an old Apple ID from 7-8 years ago. They are escalating to a specialist. Should hear back by Wednesday.

I had to a 3rd "erase all and set up as new"

I have the phone working (sorta). I can back up to the cloud. However I can't get iTunes to NOT CRASH no matter what. Been though 100 website and support forums,no answer. Spent $50 on a non-iTunes software to sync .. but I only get a bit of my stuff moved over, and the app locks up and it's done.

So basically now I have a phone that works as a phone. I have basic apps and emails installed. I am not doing anything else until I see if I am keeping it

I can't move over photos or music or books or anything. So it's a bland phone for now.

 

[eyecrispy]

Already went through 1st level and 2nd level support at Apple. 3+ hours on the phone.

I can't use my backup it seems, there is 1 app somewhere on the phone causing the issue, using an old Apple ID from 7-8 years ago. They are escalating to a specialist. Should hear back by Wednesday.

I had to a 3rd "erase all and set up as new"

I have the phone working (sorta). I can back up to the cloud. However I can't get iTunes to NOT CRASH no matter what. Been though 100 website and support forums,no answer. Spent $50 on a non-iTunes software to sync .. but I only get a bit of my stuff moved over, and the app locks up and it's done.

So basically now I have a phone that works as a phone. I have basic apps and emails installed. I am not doing anything else until I see if I am keeping it

I can't move over photos or music or books or anything. So it's a bland phone for now.

Sorry to hear that. Stinks with all this excitement and you can't get your phone set up right.

 

[tigerinexile]

Thank you, thread. Was just taking lots and lots of screenshots, trying to do it the old way.

 

[Craig]

Sorry to hear that. Stinks with all this excitement and you can't get your phone set up right.

Certain things I am giving up on..

#1 The ability to sync music via iTunes
#2 The ability to sync photos via iTunes
#3 iTunes

One computer iTunes just crashes. I have checked too many sites, and this was a common crash 2-3 years ago, but not now. So maybe my Windows 7 Laptop is causing the issue. However on my newer Win 10 Graphics Computer, it's a new install. Does not crash, but it starts to sync (let's say 100 songs) and it moves 1-2 over and says it's done. So on my phone I have 100 song titles, but all grayed out.. and only 2 that work. So I quit. My iPhone is a phone with apps. No music / no books / no photos.. just a phone.

 

[eyecrispy]

Certain things I am giving up on..

#1 The ability to sync music via iTunes
#2 The ability to sync photos via iTunes
#3 iTunes

One computer iTunes just crashes. I have checked too many sites, and this was a common crash 2-3 years ago, but not now. So maybe my Windows 7 Laptop is causing the issue. However on my newer Win 10 Graphics Computer, it's a new install. Does not crash, but it starts to sync (let's say 100 songs) and it moves 1-2 over and says it's done. So on my phone I have 100 song titles, but all grayed out.. and only 2 that work. So I quit. My iPhone is a phone with apps. No music / no books / no photos.. just a phone.

That's annoying. Would drive me bonkers esp since I paid so much for the device.

 

[Craig]

That's annoying. Would drive me bonkers esp since I paid so much for the device.

... and to add insult to injury, my wife's computer, can't install iTunes - 2324 error, so she can't sync until we fix that.

 

[Frehley]

... and to add insult to injury, my wife's computer, can't install iTunes - 2324 error, so she can't sync until we fix that.

That really stinks...hope that you can get it sorted out.

 

[Craig]

That really stinks...hope that you can get it sorted out.

Finally did, had to remove all traces of apple from her PC and even go into Regedit to remove stuff there. Start from scratch. Took hours, but she has my iPhone 6 now and it's working with iTunes.

 

[eyecrispy]

Finally did, had to remove all traces of apple from her PC and even go into Regedit to remove stuff there. Start from scratch. Took hours, but she has my iPhone 6 now and it's working with iTunes.

Glad you got it sorted out.

 

[anon(9733642)]

Odd thing about it is clearly it wasn't a necessary move because you can still do a SCREENSHOT with the Home Button + Power Button. So technically they could have left it the same for hard reset but require longer press or pressure like always or necessary.

 

[Rob Phillips]

Odd thing about it is clearly it wasn't a necessary move because you can still do a SCREENSHOT with the Home Button + Power Button. So technically they could have left it the same for hard reset but require longer press or pressure like always or necessary.

Conducting a hard reset requires physical buttons for instances where the device is frozen and needs to be restarted. I doubt Apple made the change just to mess with users.

 

[anon(9733642)]

Conducting a hard reset requires physical buttons for instances where the device is frozen and needs to be restarted. I doubt Apple made the change just to mess with users.

I agree, partially. In a sense for purposes unknown it may have made things easier for Apple to make the change rather than the necessary configurations to allow for home button usage for a reset...but that doesn't mean they could NOT have left it as was. They chose not to, and quite possibly for good reason, but not because it was NOT possible. Just my opinion.

I wasn't saying it was done to mess with users. Just saying they took the easy road, which is fine and often the better choice.

However, a hard reset does not "require" a physical button. Apple could make a hard reset holding both volume rockers or triple taping the power key, or putting the phone face down, or "Hey Siri, perform a hard reset on my phone". Pretty smart engineers there.

Ultimately, Apple is only bound by intersection of what's possible and what makes sense. In this instance I believe it was simply easier to make the change to the volume rocker. The reasoning could be one of many.

Again, just my opinion. I've been wrong before.