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I bought the Whale App which doesn't work and asked them for a refund.


iMore Question

Just looking for a quick refund to the App I bought which doesn't work. Whale directed me to this site to apply for a refund but I don't see a place to do that.


Well-known member
Sep 19, 2012
Hi there and welcome to iMore.

Unfortunately you have been misdirected. This is an Apple fan site; we are not associated with Apple so we can't give you a refund.

  1. Launch iTunes on either your Mac or Windows PC.
  2. Click on your name at the top and in the dropdown select Account Info.
  3. Type in your password when prompted in order to proceed.
  4. Click on See All under your Purchase History.
  5. Click on the arrow next to the purchase batch that contains the purchase you'd like a refund for.
  6. Click on Report a Problem next to the single purchase you'd like a refund for, unless there is only one, then you may use the large Report a Problem button.
  7. You will be routed to Apple's website. Just follow the steps after signing in and request the Refund option and explain why.

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