How to get refund from itunes but cannot find them on my accounts?

I

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Hi, I have 2 accounts on itunes - my recent bank debits have shown itune payments for 37 pounds. My daughter and I have not purchased anything. I cannot find anything on my accounts. I have had to change my visa debit card so no more debits come from my card. Please tell me how I can get refunds, many thanks Simon Brown
 

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