How to get iTunes in Windows Vista/Virtualbox/Ubuntu 8.04 to read iPhone 5


Oct 5, 2012
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I'm running Linux/Ubuntu OS on my PC and trying to get my new iPhone 5 to work.

Anyone have any ideas how to get iTunes (most recent) running in Windows Vista in Virtualbox in Ubuntu 8.04 to read the new iPhone 5?

When I go to devices/USB devices, it shows my iPhone 5. However, iTunes is not showing my iPhone on the left bar and I can't figure out how to access the iPhone through iTunes in Vitualbox/Vista. I've shut down and restarted iTunes several times, and then I shut down and restarted Vista, but still the same.

I ran a device connectivity test through iTunes and everything checks out under ports, except "no iPod, iPhone, or iPad found". Below is the entire diagnostic (I replaced some #'s with [NA] as I wasn't sure if I should post on a public form). Any suggestions would be most helpful.

Also, do you know if there is a way to see the iPhone 5 as a drive on either Windows or Ubuntu, so that I could transfer pictures and music back and forth from computer easily without have to go through iTunes or photo program? Thanks.


Microsoft Windows Vista Home Premium Edition (Build 6000)
innotek GmbH VirtualBox
QuickTime not available
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver
CD Driver DLL
Apple Mobile Device
Apple Mobile Device Driver
Bonjour (333.10)
Gracenote SDK
Gracenote MusicID
Gracenote Submit
Gracenote DSP

iTunes Serial Number [NA]

Current user is not an administrator.
The current local date and time is 2012-10-14 15:40:15.
iTunes is not running in safe mode.
WebKit accelerated compositing is disabled.
HDCP is not supported.
Core Media is not supported. (16002)

Video Display Information

Oracle Corporation, VirtualBox Graphics Adapter

**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: { [NA]}
Description: Intel(R) PRO/1000 MT Desktop Adapter
IP Address: [NA]
Subnet Mask: [NA]
Default Gateway: [NA]
DHCP Enabled: Yes
DHCP Server: [NA]
Lease Obtained: Sun Oct 14 15:02:01 2012

Lease Expires: Mon Oct 15 15:02:01 2012

DNS Servers: [NA]

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No

Firewall Information

Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-10-14 15:32:21.

**** Device Connectivity Tests ****

iPodService is currently running.
iTunesHelper is currently running.
Apple Mobile Device service is currently running.

Universal Serial Bus Controllers:

Standard OpenHCD USB Host Controller. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

**** Device Sync Tests ****

No iPod, iPhone, or iPad found.

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