I
iMore Question
How do I get a refund on two payments of $149.00 each I've made by mistake
Hi
I am submitting a smart phone App to iTunes and was asked by my App Developer to register as an Apple member before this could happen.
I paid the fee online three times (twice in error) @ $149.00 each time.
First time, I paid the Apple Online Store, Sydney $149.00 via Citibank Credit Card online on 29th October 2015. (Payment Reference # [redacted]).
On the 9th December, my App Developer couldn't submit my App to iTunes because he didn't think my 'membership' was current. I had also forgotten that I had in fact paid the necessary fee on the above date.
So, on the 9th December, I paid $149.00 again using my Citibank Credit Card (Payment Reference # [redacted). When viewing my online Citibank transactions straight after, I couldn't see that the payment went through successfully.
I therefore used another Credit Card to submit the payment again for what became the third time. This was done on same date (9th December 2015) via Westpac Visa Card. (Reference #
At the time, I didn't know that both payments had successfully gone through to Apple online store, Sydney.
I would like a refund of both payments made on 9th December @ $149.00 each. Total: $298.00
Can you please advise whether I need to submit a request for refund or whether this correspondence is sufficient to enable the refund?
Many thanks
Evelyn Lundstrom
Hi
I am submitting a smart phone App to iTunes and was asked by my App Developer to register as an Apple member before this could happen.
I paid the fee online three times (twice in error) @ $149.00 each time.
First time, I paid the Apple Online Store, Sydney $149.00 via Citibank Credit Card online on 29th October 2015. (Payment Reference # [redacted]).
On the 9th December, my App Developer couldn't submit my App to iTunes because he didn't think my 'membership' was current. I had also forgotten that I had in fact paid the necessary fee on the above date.
So, on the 9th December, I paid $149.00 again using my Citibank Credit Card (Payment Reference # [redacted). When viewing my online Citibank transactions straight after, I couldn't see that the payment went through successfully.
I therefore used another Credit Card to submit the payment again for what became the third time. This was done on same date (9th December 2015) via Westpac Visa Card. (Reference #
At the time, I didn't know that both payments had successfully gone through to Apple online store, Sydney.
I would like a refund of both payments made on 9th December @ $149.00 each. Total: $298.00
Can you please advise whether I need to submit a request for refund or whether this correspondence is sufficient to enable the refund?
Many thanks
Evelyn Lundstrom
Last edited by a moderator:
