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I'm trying to set up an Apple ID on my phone. I've been sharing with a friend for a long time and need to break free! I went through the new Id process and when complete it says someone with MY email address already has an account. I tried to reset my password via email and received nothing. I tried via the other way and it says my info doesn't match up! What gives? Do I have to get another email again? Do this all over again??!!