How can I troubleshoot iOS 11’s App Store?

[iMore Question]

it won’t download or update my apps and it really bugs me

 

[Just_Me_D]

Re: how can i trouble trouble shoot ios 11 app store

Try rebooting your device and/or resetting your settings.

 

[jamboytx]

I tried that and it didn’t work. I just reset my settings and it didn’t work. I don’t know why it just says unable to purchase

 

[Ledsteplin]

I tried that and it didn’t work. I just reset my settings and it didn’t work. I don’t know why it just says unable to purchase

Try going to settings > iTunes and App Store > Tap on Apple ID at the top > sign out > Do a hard reset (reboot) > then sign back in.

 

[jamboytx]

that didn’t work either

 

[metllicamilitia]

that didn’t work either

I know this is a silly question, but you do have a card associated with your Apple ID to make purchases with correct? Other than that I’m not entirely sure what it could be off the top of my head. I sometimes have to wait a long time for apps to actually update on iOS 11 right now.

 

[robertk328]

Are you out of free space perhaps?

 

[jamboytx]

im not out of space and idk

 

[jamboytx]

and i can now download apps that i have used before and deleted and i can update i just can’t download new apps that i haven’t used

 

[Just_Me_D]

and i can now download apps that i have used before and deleted and i can update i just can’t download new apps that i haven’t used

Then more than likely you don’t have a current pay method registered. Login to your iTunes account and then make the necessary changes within.

 

[jamboytx]

what if i don’t want a payment type on my account. i’ve been able to download apps without a payment method

 

[Ledsteplin]

what if i don’t want a payment type on my account. i’ve been able to download apps without a payment method

Maybe you need to set it back up that way.
No payment method
https://support.apple.com/en-us/HT204034

 

[comiken205]

Or, as someone here suggested, buy a $5 iTunes card and have a balance in there to get free apps. It worked for me. However if I wish to purchase an app worth more I have to get another iTunes card.

 

[Sherry_B]

Reset the phone, and before you reinstall from your last backup check to see if the app store works. If it doesn't then use the Feedback app to submit a bug report.

 

[jamboytx]

i will try wiping it and the itunes gift card didn’t work and the web link didn’t work

 

[pkcable]

Maybe you need to set it back up that way.
No payment method
https://support.apple.com/en-us/HT204034

this should work

 

[jamboytx]

i have always not had a payment method and on the ios 11 beta you can’t hit the erase all data and content button to wipe it

 

[pkcable]

You might need to go back to the current release version. Could be a bug in the beta.

 

[John Yester]

OP is correct you can not use erase content and settings.

The OP has to plug into iTunes and wipe device manually.