• After more than 15 years covering everything Apple, it’s with a heavy heart we announce that we will no longer be publishing new content on iMore and the iMore forums will be closing as of November 1st, 2024.

iMore

I reached out to T-Mobile over 24 hours ago to request an unlock. They tried sending me the email 6 times but it was never received. I contacted them again and the rep said that it shows as approved in their system.

I have restored 6 times in iTunes using the T-Mobile sim and another carrier sim (as suggested by Apple) and I cannot get the "Congratulations" message to appear. I do see the carrier name of the non T-Mobile sim, and it has 5 bars. That sim isn't active so I can't test calls.

I tried imei.info and the unlock status comes back as unknown.

Is there any other way to confirm the status? I don't want to send it to the buyer until I know for sure.