Help, urgent matter touch unresponsive

Noudebaluch

Member
Nov 4, 2016
6
0
0
Visit site
I will be in debt of someone forever who will help me out.

This is my iphone 5s
928799416140732b3bdb59134326b4d7.jpg


Its running on ios 10.0.2 since a month , (not a jailbreak, i still receive updates from apple)
a69a6d29fccfa332ff1cd130038772b3.jpg


Everything was good until last night, this particular area stopped responding
3341e9661bf6a32bb4c44e91121b5b0c.jpg


I have tried rebooting and everything else but vain.
All functions, hardware and software are 100 percent perfectly working with other part of the screen's touch but that particular area refrains to any reaponse.

Their is an 10.1.1 update available
f9e7947af5a352f9f5e59a251dbc901d.jpg


But unfortunately my pass code contains a 0 and it's located in the dead zone.
4f7d6fee4612f42f6de2e96b8e28f1f4.jpg
 

Rob Phillips

iPhone X & Apple TV Champion, Moderator
Champion
May 1, 2012
13,759
0
0
Visit site
Sure next thing to do,can you tell me what will that do?


by the way, i have updated it to 10.1.1 latest.

I believe @phreddyl was recommending that you use iTunes to restore your iPhone. This Apple Support article should help with that:

https://support.apple.com/en-us/HT201252

Make sure you have a recent iTunes or iCloud backup unless you're okay with starting from scratch.
 

Rob Phillips

iPhone X & Apple TV Champion, Moderator
Champion
May 1, 2012
13,759
0
0
Visit site
Does that even makes sense, in any way it is a software problem?

Restoring your device will likely fix a software problem if it is one. I'd set it up as a new iPhone first and see if the problem is fixed. Then you can restore from a backup if you want.
 

Just_Me_D

Ambassador Team Leader, Senior Moderator
Moderator
Jan 8, 2012
59,860
664
113
Visit site
Does my problem has any chance it could be software glitch?
Will that undo my update to 10.1.1?

Do you want your iPhone fixed? If the answer is "yes", then follow the instructions given above. No, it is not a guaranteed fix because none of us can say for certain what the problem is. Having said that, restoring a device and setting it up as new works almost 100% of the time, barring a hardware problem. If you discover that restoring doesn't fix the issue, make a Genius Bar appointment with the nearest Apple Store to have them diagnose and possibly fix the problem. At that point, it'll be safe to assume you have a hardware issue.
 

Noudebaluch

Member
Nov 4, 2016
6
0
0
Visit site
I personally would take it to an apple store. Maybe theres a way they can calibrate it or give you a quick fix right there.
Dear lord !
Un my part of the world ,
Apple doesn't have store or service centers.
If that had been an option , I would have gone to them instead of coming here.

I have tried it reseting via itunes
First it gave error -39
Second it gave error -54
Nor its a brick neither it functions well. Stuck i am!
 

Just_Me_D

Ambassador Team Leader, Senior Moderator
Moderator
Jan 8, 2012
59,860
664
113
Visit site
Dear lord !
Un my part of the world ,
Apple doesn't have store or service centers.
If that had been an option , I would have gone to them instead of coming here.

I have tried it reseting via itunes
First it gave error -39
Second it gave error -54
Nor its a brick neither it functions well. Stuck i am!

1. Make sure that the iTunes version on your computer is the latest version.
2. Make sure that your computer's operating system is also up to date.
3. Turn your iPhone completely OFF!
4. Put the iPhone in DFU mode. The instructions are below:

Turn off the device.
Hold the Power button for 3 seconds.
Hold the Home and Power buttons for 10 seconds.
Release the Power button but keep holding the Home button.
After about 15 seconds you will be alerted by iTunes saying that it has detected a device in Recovery Mode.
Note: Nothing should be displayed on the screen when in DFU mode. Also, if you have an iPhone 7 or 7 Plus, use the down volume button in lieu of the home button.

5. When iTunes detect the device in recovery, select to "restore and update" it.
6. When the process is complete, you will be met with the welcome screen. Follow the prompts and set up the device as new and NOT from a backup.