• Welcome to the all-new iMore Forums! - We're still moving some things around, so you may see a few quirks here and there, but we're working on getting things fully completed as soon as possible. For now, take a look around, and if you run into any major issues, please let us know in this thread!

Help...cannot get passed error 21 on Ipad4


iMore Question

I have a non-jailbroken Ipad 4 and was trying to sync and also do an update and something happened. Tried to recover it but keep getting error 21.
Please help!


Ambassador Team Leader, Senior Moderator
Jan 8, 2012
According to the information via the Apple Support site, you should try to restore your device again. I recommend that you put your device in DFU mode, connect it to iTunes and then when iTunes discover that your device in in recovery, select to restore and update it. Afterwards, set the device up as new and not from a backup.

Resolve specific iTunes update and restore errors