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My daughter's Iphone 5 was one of the units outlined for a battery recall. Her serial number matched the Apple website. I went to the Apple store to get the battery replaced and was later told that Apple would not address the recall b/c we had replaced the screen at a non authorized Apple facility. So my question is what does the screen have anything to do with the battery that was tagged for a recall? I would understand if we replaced the battery on our own and Apple would not replace the battery with a correct one, but because our screen was replaced, Apple skirted their responsibility of addressing the recall. It is like a car manufacturer saying that I did not replace my windshield at the dealer and as a result my warranty was voided and a recall that addresses the performance of my car can no longer be addressed. Shame on you Apple. As a small business owner who own 35 Macs, 10 Iphones, I am now in the process of converting away. I am voting with my dollar. I will be trading my daughter's Iphone to get her a Samsung. I am arguing about the merits of their policy, there are times certain circumstances require a little of common sense. Voiding a recall claim based on a screen which has nothing to do with a battery they have admitted is bad, is bad business.
My daughter's Iphone 5 was one of the units outlined for a battery recall. Her serial number matched the Apple website. I went to the Apple store to get the battery replaced and was later told that Apple would not address the recall b/c we had replaced the screen at a non authorized Apple facility. So my question is what does the screen have anything to do with the battery that was tagged for a recall? I would understand if we replaced the battery on our own and Apple would not replace the battery with a correct one, but because our screen was replaced, Apple skirted their responsibility of addressing the recall. It is like a car manufacturer saying that I did not replace my windshield at the dealer and as a result my warranty was voided and a recall that addresses the performance of my car can no longer be addressed. Shame on you Apple. As a small business owner who own 35 Macs, 10 Iphones, I am now in the process of converting away. I am voting with my dollar. I will be trading my daughter's Iphone to get her a Samsung. I am arguing about the merits of their policy, there are times certain circumstances require a little of common sense. Voiding a recall claim based on a screen which has nothing to do with a battery they have admitted is bad, is bad business.
Is this " genius bar" a place where they can show how to use apple products?
Posted via the iMore App for Android
The Genius Bar is the support center within an Apple retail store. It's best to make an appointment, as they are almost always very busy. They will assist you with troubleshooting, warranty issues and repairs. The training/learning stuff is typically not done at the Genius Bar.
We're do the conduct the classes, if any?
Posted via the iMore App for Android
If you go into the Apple Store app. Type in your location, and you will see where your nearest store is. When you click on your store.
You will see at the bottom, workshops etc. good luck.
We're do the conduct the classes, if any?
Posted via the iMore App for Android
Never at a Genius Bar but yesterday I was walking into an Apple Store and the guy in the front handling the line took his arm to block me so he could ask exactly what I wanted. I know he's trying to filter those who are trying a walk-in for an iPhone 6(+) but it immediately struck a nerve with me. When he took a good look at me I could tell he immediately realized he shouldn't have done that (I don't have a nice person face). I replied "Not here for an iPhone" and walked in. Told me to have a good day when I walked out.
Just one bad experience...Bad enough to make me think twice about spending too much money on Apple products. I do feel that customer service use to be much better back in the day.