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Hard reset with no password gone wrong

scottishmum

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Jan 28, 2017
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My son was given an iPhone 6s by our friend who has just returned to Australia after a holiday. It still had their data on it. We thought it would just be a matter of linking to iTunes and deleting and resetting to factory setting. Unable to do that. iTunes tells us it cannot find the iPhone and cannot be updated or restored error message 4013. The phone is now stuck in recovery mode. Does anyone have any suggestions.
 

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