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bakron1

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Mar 27, 2015
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Sounds like the issue was resolved and that’s what counts. I have had a couple of hardware issues in the past myself that have forced to to contact Apple support directly and I can honestly say if you talk with the support folks using a level head and have all your ducks in a row, they have always taken care of the issue for me and is why I have been a loyal customer since 2008.
 

rabii elhaouat

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Jul 10, 2019
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Success.

1. Called Apple and they evaluated
2. Made an appointment for Best Buy
3. Best evaluated and tried to charge me
4. Called Apple and complained.
5. New appointment via Apple to the Apple store
6. Rep at Apple store denied claim
7. Supervisor denied claim
8. Store manager denied claim
9. Call Apple and complained
10. Apple verified that the store posted that the phone did not have water or physical damage.
11. Apple issued one time grace.
12. Back to store and they did the repairs
13. Ordered new AirPods 2.0 while I waited. (They always get me)

Done

Hey would you tell me ploease how long did it take to get fix, did they replace the display or the whole unit?
 

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