Got iphone 7. Turned off Iphone6 before clearing. (dummy me).

spaiinter

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Jan 30, 2017
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I have turned it off as suggested on the forum, and turned back on while holding the home key 4 times. It is not clearing the content or personal info. Need to send back to verizon, but cannot get it cleared or turn off find my iphone. I am hooked up to wifi. Help>>>>>>
 

Just_Me_D

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1. Go to Settings - iCloud and disable the toggle next to EVERYTHING listed therein.
2. Go to Settings - General - Reset, and then select "Erase All Contents and Settings". After the process is finished, the device will boot to the Welcome screen. At that point, you can power off the device, package it up and send it back to Verizon.
 

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