- Mar 27, 2005
This past weekend my wifi just stopped working... it would bounce back and forth from edge to wifi. Called Apple care and got transfered to tier 2 of tech support. Spent maybe 20 minutes troubleshooting it with me. She then made notes in my account to get a brand new phone from my local Apple store. This was nice, she even set my appointment up. Walked in and got a brand new phone and left. I get home and notice dead pixels! The lady from customer care called me back later that day to see if my wifi was working on the new phone and it was and I mentioned the dead pixels which I was going to live with and she said one dead pixel is too many. She is sending me a brand new 16gb iPhone to upgrade my 8gb with dead pixels. I was shocked. Safe to say I am keeping her extension number if any other problems arise with future Apple hardware. Made me a Apple fan for life.