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FaceTime has no video when connecting device on iOS 11 with earlier versions of iOS (9 and 10)

smack518

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Dec 20, 2010
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When connection is attempted audio works fine, but video on older iOS device is black and says bad connection. iOS 11 side sees video.

I see others with this issue but haven’t found a fix.
 

Ledsteplin

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Oct 2, 2013
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Be sure you have a strong wifi/cellular signal.

Try signing out of iMessage and Facetime, then sign back in.

You might try Reset All Settings.

Go to Settings >General >Reset >Reset All Settings. This resets to default everything in Settings, including notifications, alerts, brightness, and clock settings like wake up alarms.
 

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