Email won't delete off of iPhone

pfranzmn

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Apr 7, 2009
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I run exchange server on my iPhone with work. There are two emails in my inbox that I can not delete, and originally they did not move to a new folder that I put them in on my laptop. Not a big deal but a bit annoying seeing them there all the time.

Any help would be appreciated. Thank you.
 

tonybove

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Mar 27, 2009
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Did you try changing the delete settings for emails for that account? Touch the account in the Accounts section of the Settings > Mail, Contacts, Calendars screen, and then touch Advanced at the bottom of the account's settings screen.

You can then set Mailbox Behaviors: In the Mailbox Behaviors section of the Advanced settings screen, choose
** Drafts Mailbox to set whether drafts are stored on your iPhone, or remotely on your email server.
** Deleted Mailbox to set whether deleted messages are immediately trashed or saved remotely on your email server.

You can also set:
* Deleted Messages: Decide when deleted messages should be removed permanently from your iPhone. Touch Remove and then choose a time. Your options are Never, After One Day, After One Week, or After One Month.

I hope this helps.
 

JohnH59

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Dec 19, 2004
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Did you try changing the delete settings for emails for that account? Touch the account in the Accounts section of the Settings > Mail, Contacts, Calendars screen, and then touch Advanced at the bottom of the account's settings screen.

You can then set Mailbox Behaviors: In the Mailbox Behaviors section of the Advanced settings screen, choose
** Drafts Mailbox to set whether drafts are stored on your iPhone, or remotely on your email server.
** Deleted Mailbox to set whether deleted messages are immediately trashed or saved remotely on your email server.

You can also set:
* Deleted Messages: Decide when deleted messages should be removed permanently from your iPhone. Touch Remove and then choose a time. Your options are Never, After One Day, After One Week, or After One Month.

I hope this helps.

There's not an "Advanced" section for Exchange accounts.
 

Dean Brown1

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Sep 19, 2015
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Yes, all good but. when I click on email to delete (trash) I get this message. Unable to Move Message. The message could not be moved to the mailbox trash.
Any thoughts
 

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