Hi,
I recently switched from 7+ to 8+ (my husband is using my 7+now). I had no issues whatsoever with my 7plus. Wonderful camera... used like a main everyday camera to take pics of my kids, so many great pics captured.
Then I got the 8+ as a birthday present sim free from carphone warehouse (this is a mistake lol).
It had multiple issues, including few dust specs under the camera glass, weird clicking electronic noise when typing a message and when listening to music without a headphones. And the picture quality was really bad. I can't explain it in the professional terms, but its often out of focus, overexposed, there is no sharpness or clarity. I have been so unpleasantly surprised by this fact.
I got this phone exchanged by apple genius. He agreed that picture quality is not where it shoud be and that noise is not ok. He found no faults in software. Exchange unit is a refurb one in white envelope. I came back home to discover that it has much much more dust under the camera glass (both cameras). Picture quality is a bit better, but still not great.
I feel like I downgraded. My 7 plus doesn't have any dust in there, and pictures amazed me from the day 1.
Do I go back to the apple store? Will they open my (refurb) phone to repair it and to put even more dust there? lol
This is the first time ever I exchange phones, and I had 5, 5s, so, 6, 6s plus, 7plus...
Any advice? I guess at this point I just want a dust free device.
P.S. I have applecare+ too, if it makes any difference.
UPDATE
I passed the apple store this afternoon 1 hour before closing and they were able to see me in genius bar in 20 minutes. Good customer service like usual. I got my phone exchanged within 5 minutes with no questions asked (the genius guy saw the big dust particle), and guess what... I inspected the camera at home and there's dust lol, albeit less than before. I am so tired of this replacement game, and I am not coming back for another replacement. There is no point... While waiting I observed lots of X and 8+ with dust under there. Weirdly enough camera perforing better than the previous iphone or may be its just my imagination. Thank you for your replies!
I recently switched from 7+ to 8+ (my husband is using my 7+now). I had no issues whatsoever with my 7plus. Wonderful camera... used like a main everyday camera to take pics of my kids, so many great pics captured.
Then I got the 8+ as a birthday present sim free from carphone warehouse (this is a mistake lol).
It had multiple issues, including few dust specs under the camera glass, weird clicking electronic noise when typing a message and when listening to music without a headphones. And the picture quality was really bad. I can't explain it in the professional terms, but its often out of focus, overexposed, there is no sharpness or clarity. I have been so unpleasantly surprised by this fact.
I got this phone exchanged by apple genius. He agreed that picture quality is not where it shoud be and that noise is not ok. He found no faults in software. Exchange unit is a refurb one in white envelope. I came back home to discover that it has much much more dust under the camera glass (both cameras). Picture quality is a bit better, but still not great.
I feel like I downgraded. My 7 plus doesn't have any dust in there, and pictures amazed me from the day 1.
Do I go back to the apple store? Will they open my (refurb) phone to repair it and to put even more dust there? lol
This is the first time ever I exchange phones, and I had 5, 5s, so, 6, 6s plus, 7plus...
Any advice? I guess at this point I just want a dust free device.
P.S. I have applecare+ too, if it makes any difference.
UPDATE
I passed the apple store this afternoon 1 hour before closing and they were able to see me in genius bar in 20 minutes. Good customer service like usual. I got my phone exchanged within 5 minutes with no questions asked (the genius guy saw the big dust particle), and guess what... I inspected the camera at home and there's dust lol, albeit less than before. I am so tired of this replacement game, and I am not coming back for another replacement. There is no point... While waiting I observed lots of X and 8+ with dust under there. Weirdly enough camera perforing better than the previous iphone or may be its just my imagination. Thank you for your replies!
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