Does apple insure their pre-paid return labels/boxes

daveydog

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Jul 14, 2017
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Sent my phone in to Apple for repair using the pre-paid fedex label box they sent me, and they just told me that the box was empty when they received it …. Anyone know if apple insures those? I would think so but I can’t find it anywhere.. just trying to figure out what I’m in for.
 

Just_Me_D

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I don’t know. Do you have a FedEx receipt containing the weight of the package?
 

Lee_Bo

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Apr 6, 2016
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If you can produce a receipt, like D said, showing the weight of the package when you shipped it, then you might have an argument. If not then you have no way of proving you shipped the box with the phone inside.