Dead Pixel?

boldBud

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Oct 13, 2012
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I noticed a black dot on my iPhone 5 within a couple weeks of owning it. I had a Zagg HD screen protector on and I decided to order a new one and see if it was possibly a spec of dirt that got under it. So I took off my screen protector and noticed it wasn't dirt, it was a dead pixel. It's pretty obvious when looking at a white page that it's there.

Anyways, I have AppleCare+. I have a Geniuis Bar appointment scheduled for tomorrow. What should I expect? A repair? A new phone? Do they even have new phones in yet? Anyone had a similar experience?

Thanks
 

LCW

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Jul 3, 2010
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Apple will replace. Sometimes a whole new phone. When I had a 3GS they replace the display in store. Not sure they can do that with the 5.
 

bamf-hacker

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Either way when you leave the Apple store the phone will be all better. They can replace the screens on the 5 easily.
 

evorc

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Oct 15, 2010
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I had that easy replacement! Do not pay $50 deductible for apple care. This is a defect and iPhone has zero tolerance on dead pixels. Download "dead spotters" to show the genius the pixel. Also inspect for scuffing if you have black.
 

Garz

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I had that easy replacement! Do not pay $50 deductible for apple care. This is a defect and iPhone has zero tolerance on dead pixels. Download "dead spotters" to show the genius the pixel. Also inspect for scuffing if you have black.

Dead pixel is not physical damage. They won't ask nobody to pay a deductible.
 

evorc

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Oct 15, 2010
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I had that easy replacement! Do not pay $50 deductible for apple care. This is a defect and iPhone has zero tolerance on dead pixels. Download "dead spotters" to show the genius the pixel. Also inspect for scuffing if you have black.
 

IAmAuthority

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Oct 31, 2012
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There is another thread with the same questions. From my past experience, if you have an Apple device that has dead pixel(s) and there is no visible damage to the phone; they will replace your defective unit right there in-store. Apples exchange system works quick and easy. Regardless of where you purchased the iDevice, they will still help you get a working unit.
 

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