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I recently complained to both AT&T and the FCC with regards to being billed two minutes for calls significantly less than 1 minute (37 seconds, 32 seconds, 58 seconds), and the response I received from an AT&T response team member was:
In reviewing the terms of service, I found that it states the following: "("CHARGEABLE TIME") IS BILLED IN FULL-MINUTE INCREMENTS, AND ACTUAL AIRTIME AND USAGE ARE ROUNDED UP TO THE NEXT FULL-MINUTE INCREMENT AT THE END OF EACH CALL FOR BILLING PURPOSES. AT&T CHARGES A FULL MINUTE OF AIRTIME USAGE FOR EVERY FRACTION OF THE LAST MINUTE OF AIRTIME USED ON EACH WIRELESS CALL." Therefore, if a call starts at 6:42 and ends at 6:43, the portion of the call which took place during 6:42 will be rounded up to a full minute and the portion of the call which took place during 6:43 will also be rounded up to a full minute.
In other words, calls as short as 2-4 seconds that fall on either side of a change of time can be billed a full 120 seconds. Is it me, or does this sound absolutely ridiculous (whether it is written into the contract or not), and why isn't there any movement to stop this?
In reviewing the terms of service, I found that it states the following: "("CHARGEABLE TIME") IS BILLED IN FULL-MINUTE INCREMENTS, AND ACTUAL AIRTIME AND USAGE ARE ROUNDED UP TO THE NEXT FULL-MINUTE INCREMENT AT THE END OF EACH CALL FOR BILLING PURPOSES. AT&T CHARGES A FULL MINUTE OF AIRTIME USAGE FOR EVERY FRACTION OF THE LAST MINUTE OF AIRTIME USED ON EACH WIRELESS CALL." Therefore, if a call starts at 6:42 and ends at 6:43, the portion of the call which took place during 6:42 will be rounded up to a full minute and the portion of the call which took place during 6:43 will also be rounded up to a full minute.
In other words, calls as short as 2-4 seconds that fall on either side of a change of time can be billed a full 120 seconds. Is it me, or does this sound absolutely ridiculous (whether it is written into the contract or not), and why isn't there any movement to stop this?
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