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Cracked My AW4

doogald

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Oct 23, 2012
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Apple would return the watch? I thought Apple sent the replacement, and THEN wenrob would send in the damaged watch. Your post sounds like the transaction is the other way around.

AppleCare+ does offer express replacement, but it is my understanding that if Apple deems that the watch wasn't damaged in a way that is covered by AppleCare+ (e.g., a scratched and not a broken crystal - obviously not the case in this instance), they would return your watch and ask for the express replacement back. I could be wrong about that, though. I just thought that I've read that particular interaction more than once.
 

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