Cracked IPhone 14 Pro Max Screen - AC+

[Up_And_Away]

Unfortunately the upper right corner of my iPhone 14 PM hit perfectly on a concrete patio. I have a hairline crack in the corner. I do have AC+ but I’ve never used it for iPhone.

Best to open a case with support then have them schedule an appointment at the Apple Store? (About 30 or so miles away).
Any best practices for getting the AC+ repair done, this would be appreciated.

 

[Annie_M]

Unfortunately the upper right corner of my iPhone 14 PM hit perfectly on a concrete patio. I have a hairline crack in the corner. I do have AC+ but I’ve never used it for iPhone.

Best to open a case with support then have them schedule an appointment at the Apple Store? (About 30 or so miles away).
Any best practices for getting the AC+ repair done, this would be appreciated.

I don’t have any experience with this but wanted to say that I am so sorry this happened to you and your iPhone.

 

[Lee_Bo]

I used the chat feature of the Apple Support app when I cracked the screen on my Apple Watch. Might want to look into that or just call your “local” store.

 

[FFR]

Download the apple support app, select your phone from the list of devices registered, follow the prompts for a cracked screen and you will find the option to take it to an Apple Store or schedule a pick up ( they will send you the box). Should be pretty smooth.

Good luck.

 

[EdwinG]

When I had my iPhone battery replaced, they had to reset my phone (because it was running a very early version of iOS 16).

My tip: make sure you back up your iPhone before the repair: https://support.apple.com/en-ca/HT203977

 

[Up_And_Away]

Thank you everyone for the feedback!

 

[Annie_M]

Thank you everyone for the feedback!

Please let us know how you fare!

 

[Up_And_Away]

Please let us know how you fare!

I will, thanks Annie.
(The crack is small and barely noticeable while my pile of todo at work is big and very noticeable. It may be a few days until I officially start the repair process)