Cracked IPhone 14 Pro Max Screen - AC+

Up_And_Away

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Aug 27, 2021
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Unfortunately the upper right corner of my iPhone 14 PM hit perfectly on a concrete patio. I have a hairline crack in the corner. I do have AC+ but I’ve never used it for iPhone.

Best to open a case with support then have them schedule an appointment at the Apple Store? (About 30 or so miles away).
Any best practices for getting the AC+ repair done, this would be appreciated.
 

Annie_M

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Mar 2, 2016
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Unfortunately the upper right corner of my iPhone 14 PM hit perfectly on a concrete patio. I have a hairline crack in the corner. I do have AC+ but I’ve never used it for iPhone.

Best to open a case with support then have them schedule an appointment at the Apple Store? (About 30 or so miles away).
Any best practices for getting the AC+ repair done, this would be appreciated.

I don’t have any experience with this but wanted to say that I am so sorry this happened to you and your iPhone.
 

Lee_Bo

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Apr 6, 2016
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I used the chat feature of the Apple Support app when I cracked the screen on my Apple Watch. Might want to look into that or just call your “local” store.
 

FFR

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Nov 7, 2012
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Download the apple support app, select your phone from the list of devices registered, follow the prompts for a cracked screen and you will find the option to take it to an Apple Store or schedule a pick up ( they will send you the box). Should be pretty smooth.

Good luck.
 

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