Carrier logo and signal bar dissappeared

pietbotha

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Aug 10, 2012
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Hi,

My carrier just got LTE support for iPhone 5 and I received updated carrier settings on my iPhone. As soon as they were installed so that it says "Enable LTE" instead of "Enable 3G", my whole status bar on the left side disappeared.
No Carrier logo, but much worse, no signal bar or wifi bar. But I do have signal... When I switch on "do not disturb" they appear again but disappear as soon as do not disturb is switched off again. So I can browse and call etc, but the status bar is just missing...

If anyone has any advice, please help! I tried resetting the phone, as well as switching it off and on again. More than once. No change.

I even restored my phone from a backup I made yesterday before the network settings have been updated.

I would be very grateful for any help.

Thanks
 

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kch50428

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Oct 22, 2010
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Try turning Airplane mode on for a minute or two, then turn it off.

Another thing to try would be go to Settings>> General>> Reset - and reset network settings.
 

Chase Isley

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Mar 11, 2013
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Who is your carrier? Also, have you restored the phone without restoring from a backup? Try doing that before you add your backup to the phone to see if the same thing happens. If the issue is not there, then the problem is within the backup. Let me know what happens.
 

pietbotha

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I have tried rebooting, resetting (network setting and hard reset), switching airplane mode off and on, everything I could think of, but no change.

I'm in South Africa, my carrier is MTN. Maybe the carrier settings didn't install correctly and have caused the problem.

My last resort is to reset all settings and setup as a new phone, losing all my data in the apps and all my messages. My contacts and calendar are synced to iCloud so that would be OK, luckily.

If anyone else has an idea, I'd really appreciate it!
 

Chase Isley

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Mar 11, 2013
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There are programs you can use like phoneview that would save your appdata and messages if worse came to worst.

Really your only option now is to restore the phone and try it without restoring any data first. If the issue continues, sounds like it to me that the carrier update has a glitch. I would contact your carrier as well to see if anyone else has the same problem.
 

Sergio Farina

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Mar 19, 2013
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Hi pietbotha. did you solve your problem? I have the same problem. In my case just the carrier logo missed, after I received an update carrier. The signal bars are there.

tks