Can't connect to my domain/website!

gregory_opera

Active member
Nov 1, 2018
28
0
0
Visit site
When I try to access my website [redacted] Safari says:
Safari Can't Open the Page

Safari can't open the page [redacted]because the server where this page is located isn't responding.


Access to my website in Mozilla's Firefox also gives a similar message:
The connection has timed out

The server at [redacted] is taking too long to respond.
* The site could be temporarily unavailable or too busy. Try again in a few moments.
* If you are unable to load any pages, check your computer’s network connection.
* If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.


This website can be accessed from Safari for iOS 12.1, and this website's sister domain [redacted](which shares a near-identical setup) works fine everywhere. In addition, this website works from various other operating systems (Android, Orbis OS, Ubuntu, etc).

The username/password/relevant details have been verified as correct.

Further to this, I get the following error message when trying to configure e-mail, CalDAV or CardDAV in macOS 10.14 ("Mojave"):
Unable to verify account name or password.

iOS 12.1 and Apple Mail for iOS 12.1 are able to connect to my domain for e-mail, CalDAV and CardDAV just fine.

The username/password/relevant details have been verified as correct.

This is super-frustrating because whilst I only use macOS occasionally (it's my daughter's computer - I use Ubuntu), it means that I am unable to access my e-mail/calendar/contacts at all without pulling my iPhone out or going back to my laptop...

Any help would be appreciated.
 
Last edited by a moderator:

Rob Phillips

iPhone X & Apple TV Champion, Moderator
Champion
May 1, 2012
13,759
0
0
Visit site
Hey there. I had no problem accessing your site. I’m on iOS 12.1.1 beta. Sorry I can’t be more help but everything works fine over here!
 

Lee_Bo

Well-known member
Apr 6, 2016
6,092
315
68
Visit site
Sounds to me like something on the Mac is preventing you from accessing the site since it only seems to be an issue on the Mac.

I'm personally using 1Blocker on our Mac to block ads and a lot of other stuff.
 

Rob Phillips

iPhone X & Apple TV Champion, Moderator
Champion
May 1, 2012
13,759
0
0
Visit site
I see you're using a beta version of macOS - perhaps there's some issue they've addressed (my daughter runs the stable release)?

Completely misread your post. I’m using iOS. I have Mojave on my MacBook but don’t have access to it right now. I’ll check it out when I have an opportunity and report back.
 

Rob Phillips

iPhone X & Apple TV Champion, Moderator
Champion
May 1, 2012
13,759
0
0
Visit site
Sounds to me like something on the Mac is preventing you from accessing the site since it only seems to be an issue on the Mac.

I'm personally using 1Blocker on our Mac to block ads and a lot of other stuff.

Could be a content blocker but I’m using 1Blocker for iOS and it doesn’t seem to have an issue.
 

gregory_opera

Active member
Nov 1, 2018
28
0
0
Visit site
Sounds to me like something on the Mac is preventing you from accessing the site since it only seems to be an issue on the Mac.

I thought that myself, but Safari is running "stock" and the only content-blocker (Kaspersky) is disabled...


Completely misread your post. I’m using iOS. I have Mojave on my MacBook but don’t have access to it right now. I’ll check it out when I have an opportunity and report back.

Yeah as per my post, it works fine with iOS...
 

Lee_Bo

Well-known member
Apr 6, 2016
6,092
315
68
Visit site
I thought that myself, but Safari is running "stock" and the only content-blocker (Kaspersky) is disabled...
Yeah as per my post, it works fine with iOS...

I can reach the site via Mojave with 1Blocker enabled.

So now I'm leaning toward something network related. Have you tried changing DNS servers on the Mac? I'm personally bouncing between OpenDNS (208.67.222.222 and 208.67.220.220) and Cloudflare (1.1.1.1 and 1.0.0.1).
 

gregory_opera

Active member
Nov 1, 2018
28
0
0
Visit site
So now I'm leaning toward something network related.

Other devices on the same wireless (Wi-Fi) network can access this website, so I'm doubtful it's network-related... I'll try a hotspot via my iPhone XR when I get home from work tomorrow, and see if that makes a difference.

I'm happy to be proven wrong, especially if it fixes my issue.


Have you tried changing DNS servers on the Mac? I'm personally bouncing between OpenDNS (208.67.222.222 and 208.67.220.220) and Cloudflare (1.1.1.1 and 1.0.0.1).

I'm not sitting in front of the computer at the moment so I can't have a poke around, but I'm assuming there is a network settings in macOS' "settings" app?
 

Lee_Bo

Well-known member
Apr 6, 2016
6,092
315
68
Visit site
I'm not sitting in front of the computer at the moment so I can't have a poke around, but I'm assuming there is a network settings in macOS' "settings" app?

Well I probably should have added a little more to my post above. I'm leaning toward a network issue with the Mac. :)

Settings / network

On the left side of the window, highlight the network connection and then on the bottom right click ADVANCED then DNS at the top of the next window:
Screen Shot 2018-11-12 at 7.43.08 AM.png
Screen Shot 2018-11-12 at 7.44.24 AM.jpg

Now edit DNS settings and click OK at the bottom, then APPLY when you get back to the network settings screen. Reboot Mac and try again.
 

doogald

Trusted Member
Oct 23, 2012
2,769
102
63
Visit site
Another possibility is bad cache for the site. Id try going into Safari preferences (Safari menu / Preferences, or Cmd-comma) and go to the "Privacy" tab. Click "Managed website data", search for the domain name (opera.id.au), and delete anything that shows up.

It opens on Safari for me Mojave 10.14.1 by the way. I do use the content blocker "Better". If you really want to rule out content blockers, incidentally, you can long-click on the refresh control in the address bar and choose "Reload without content blockers". (Which also works on iOS Safari.)
 

gregory_opera

Active member
Nov 1, 2018
28
0
0
Visit site
Well I probably should have added a little more to my post above. I'm leaning toward a network issue with the Mac. :)

No change after editing the DNS settings...


Another possibility is bad cache for the site. Id try going into Safari preferences (Safari menu / Preferences, or Cmd-comma) and go to the "Privacy" tab. Click "Managed website data", search for the domain name (opera.id.au), and delete anything that shows up.

Nothing showed-up for my domain.


It opens on Safari for me Mojave 10.14.1 by the way. I do use the content blocker "Better". If you really want to rule out content blockers, incidentally, you can long-click on the refresh control in the address bar and choose "Reload without content blockers". (Which also works on iOS Safari.)

I don't don't get the option to "reload without content blockers", only the option to "reload" or "reload with Flash"...


These issues are still persistent with the e-mail, CalDAV and CardDAV settings, too.

As previously noted, this only affects macOS; iOS devices and other devices connected to the same wireless networks (we have two in our house) work just fine... We do have another macOS computer which I'll try this afternoon (it's my son's and he's at school), to see if it's isolated to this particular computer or not.
 

doogald

Trusted Member
Oct 23, 2012
2,769
102
63
Visit site
To isolate if this is a user account thing, create a new user in System Preferences, log in as that user (skip the stuff about logging in to Apple ID), and see what happens in Safari on that account.
 

gregory_opera

Active member
Nov 1, 2018
28
0
0
Visit site
To isolate if this is a user account thing, create a new user in System Preferences, log in as that user (skip the stuff about logging in to Apple ID), and see what happens in Safari on that account.

It's the same issue with a "test" account on my daughter's iMac (which did not have an Apple ID associated with it), and my son gets the same errors on his macOS Mojave MacBook Pro.

Seeing as pretty much everything except macOS Mojave works, it's looks like it might be macOS Mojave-related..
 

doogald

Trusted Member
Oct 23, 2012
2,769
102
63
Visit site
It's the same issue with a "test" account on my daughter's iMac (which did not have an Apple ID associated with it), and my son gets the same errors on his macOS Mojave MacBook Pro.

Seeing as pretty much everything except macOS Mojave works, it's looks like it might be macOS Mojave-related..

As I said, it works on my computer with Mojave, so it must be something local to your connection and something with Mojave.

So, maybe a few questions:

First, open the terminal app on the Mac. (It's in the utilities folder of the Applications folder, or you can just search for Terminal from spotlight.)
  • From the command line of the terminal app, type the following command:
    Code:
    ping -c 5 opera.id.au
    . Does it time out, or do you get a response from 103.42.110.25?
  • If you do get a response, how about with the following command:
    Code:
    traceroute opera.id.au
    ? Does that command time out eventually, or does it actually end? (Traceroute does just what it says it does: it shows you each router that a packet from your computer would have to go through to get to the destination, and how long it takes to get to each step.)

So, it'd be interesting to see what the result of that is.
 

gregory_opera

Active member
Nov 1, 2018
28
0
0
Visit site
So, maybe a few questions:

First, open the terminal app on the Mac. (It's in the utilities folder of the Applications folder, or you can just search for Terminal from spotlight.)
  • From the command line of the terminal app, type the following command:
    Code:
    ping -c 5 opera.id.au
    . Does it time out, or do you get a response from 103.42.110.25?

No response on the ping at all:
Code:
PING opera.id.au (103.42.110.25): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3

--- opera.id.au ping statistics ---
5 packets transmitted, 0 packets received, 100.0% packet loss

Same with the IP address:
Code:
PING 103.42.110.25 (103.42.110.25): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3

--- 103.42.110.25 ping statistics ---
5 packets transmitted, 0 packets received, 100.0% packet loss


Lastly, here's the results of traceroute (it was still going at line 30 with the same response as line 13+ when I posted this):
Code:
traceroute to opera.id.au (103.42.110.25), 64 hops max, 52 byte packets
 1  192.168.1.1 (192.168.1.1)  2.602 ms  1.032 ms  0.913 ms
 2  192.168.0.1 (192.168.0.1)  4.168 ms  3.324 ms  3.626 ms
 3  10.207.80.1 (10.207.80.1)  10.883 ms  10.658 ms  10.851 ms
 4  58.160.250.129 (58.160.250.129)  12.967 ms  13.252 ms  11.500 ms
 5  bundle-ether4.woo-edge901.brisbane.telstra.net (203.50.44.36)  17.809 ms  12.737 ms  16.677 ms
 6  bundle-ether5.woo-core1.brisbane.telstra.net (203.50.11.136)  13.197 ms  14.188 ms  16.757 ms
 7  bundle-ether20.chw-core10.sydney.telstra.net (203.50.11.180)  26.376 ms  24.636 ms  25.226 ms
 8  bundle-ether1.chw-edge901.sydney.telstra.net (203.50.11.99)  21.116 ms  24.572 ms  24.142 ms
 9  ape2634996.lnk.telstra.net (110.145.150.78)  26.255 ms  21.291 ms  26.234 ms
10  27.122.113.133 (27.122.113.133)  21.429 ms  23.824 ms  22.869 ms
11  10ge-agg01.syd01.as45638.net.au (103.252.152.253)  21.412 ms  23.968 ms  22.312 ms
12  10ge-gw01.syd01.ventraip.net.au (103.252.152.129)  22.650 ms  22.436 ms  24.190 ms
13  * * *
14  * * *
15  * * *
16  * * *
17  * * *
18  * * *
19  * * *
20  * * *
 

doogald

Trusted Member
Oct 23, 2012
2,769
102
63
Visit site
It's getting stuck on the last hop - which is
Code:
[COLOR=#000000][FONT=Menlo]s113.syd1.hostingplatform.net.au (103.42.110.25)[/FONT][/COLOR]

For some reason the IP address of the destination is blocking you from getting to it. You are making it to every other hop but the last one.

One thing I noticed is that you have two routers (the first two hops are 192.168.1.1 and 192.168.0.1; those are two different private IP addresses in different networks). What is your configuration? Which is closest to the internet? Have you tried restarting the two routers? And does the one that connects to your ISP have its own WiFi, and would connecting to it instead of the one you usually use give a different result?

Oh, and do you have any sort of antivirus or anti malware installed on the Mac?
 

gregory_opera

Active member
Nov 1, 2018
28
0
0
Visit site
It's getting stuck on the last hop - which is
Code:
[COLOR=#000000][FONT=Menlo]s113.syd1.hostingplatform.net.au (103.42.110.25)[/FONT][/COLOR]

For some reason the IP address of the destination is blocking you from getting to it. You are making it to every other hop but the last one.

One thing I noticed is that you have two routers (the first two hops are 192.168.1.1 and 192.168.0.1; those are two different private IP addresses in different networks). What is your configuration? Which is closest to the internet? Have you tried restarting the two routers? And does the one that connects to your ISP have its own WiFi, and would connecting to it instead of the one you usually use give a different result?

* We have our ISP-supplied modem/router, and a NETGEAR Nighthawk X4S AC2600 modem/router.
* The ISP-supplied modem/router is connected directly to our coaxial (cable) Internet, and to our NETGEAR Nighthawk X4S AC2600 modem/router via ethernet cable. The Wi-Fi has been disabled completely on our ISP-supplied modem/router (it has been since the day we got it).
* The NETGEAR Nighthawk X4S AC2600 modem/router obviously does not connect to our coaxial (cable) broadband directly, but rather via ethernet cable to our ISP-supplied modem/router; it is the NETGEAR Nighthawk X4S AC2600 modem/router and only the NETGEAR Nighthawk X4S AC2600 modem/router that broadcasts our Wi-Fi networks.
* Restarting the two modem/routers makes no difference.
* I haven't tried connecting the iMac to the ISP-supplied modem/router because Wi-Fi is completely disabled on it and has never even been setup... Nothing in our house has ever used the Wi-Fi on the ISP-supplied modem/router. I could try taking the iMac downstairs when I get a couple of days off late next week and physically connecting it to each modem/router to see if it changes anything - but I am pretty sceptical about such a test working.
* I have Kaspersky's security suite installed on the computer - but it's only activated for virus protection and even quitting this completely makes no difference.
 

Trees

Well-known member
Dec 26, 2012
1,173
11
38
Visit site
Appears to be some intermittent latency as shown by the tracert and followed right after by pathping.
tracert.PNG
pathping.PNG