• Welcome to the all-new iMore Forums! - We're still moving some things around, so you may see a few quirks here and there, but we're working on getting things fully completed as soon as possible. For now, take a look around, and if you run into any major issues, please let us know in this thread!

Can only hear "Hello" when my husband answers his phone


iMore Question

Hubby updated to the most recent update and now no one can hear him on his iphone 6s. After "hello" his voice is gone. Any suggestions?


Ambassador Team Leader, Senior Moderator
Jan 8, 2012
Assuming that he isn't accidentally pressing the mute option, have him try the following.

1. Reboot the iPhone
2. If that doesn't help, go to Settings → General → Reset, and then select "Reset Network Settings".
3. If that doesn't work, restore the device and set it up as new.