Calls keep failing ONLY when leaving voicemails

HelloNNNewman

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Here's a strange one (I've never experienced before)...

I have an iPhone 13 as a work phone on AT&T.
All calls work fine and I never have an issue when talking to people. HOWEVER... every...single...time I get someone's voicemail and start leaving a message, after a few seconds (maybe 10 into leaving a message) the call drops and I get a "call failed" notice. This ONLY happens when I'm leaving a voicemail - no matter if it is to another mobile device, or a main phone system. I never have calls dropped unless I'm leaving a voicemail.
I've toggled airplane mode, restarted the phone... but calls still consistently drop when leaving voice messages.

Anyone every experience this?
 

Just_Me_D

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Do you have live voicemail enabled? If so, can you disable it and then try to leave a voicemail message to see if the call prematurely drops or allow for the complete voicemail message to be delivered?
 

EdwinG

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Does the call duration counter is active when you’re dropped to voicemail?

IMG_1171.jpeg

Also, you could try forcing your phone on the 3G networking and trying with that. It could be something with AT&T’s 4G/5G “VoIP” servers.
 
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HelloNNNewman

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Do you have live voicemail enabled? If so, can you disable it and then try to leave a voicemail message to see if the call prematurely drops or allow for the complete voicemail message to be delivered?
Good thought.... I'll disable live voicemail and see if that is a potential cause.
 
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HelloNNNewman

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Do you have live voicemail enabled? If so, can you disable it and then try to leave a voicemail message to see if the call prematurely drops or allow for the complete voicemail message to be delivered?
So... I disabled live voicemail and haven't had calls drop when leaving voicemails yet. I've only left a few, but have yet to have my call drop mid-voicemail. Thanks for the suggestion - it seems this may have been the fix!
 

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