Calls being forwarded to roomate - Call forwarding disabled on both phones

[ks24]

Back in November I purchased a new iPhone 5. Since moving in with my roommate, who I just met in January, my calls have been going to her phone. If I decline a call it would start ringing on her phone. Now it doesn't happen with every phone call but a majority of them have been going to her. We have the same service provider, Verizon, but we are on two different plans. Remember I just met her so there is no way we would be on the same plan. She has the iPhone 4, which is about two years old. When this first happened I thought it was weird but it kept happening. We first checked call forwarding on both our phones and it was disabled on both. After about the 4th time it happened we decided to go down to Verizon and Apple, which were no help. Verizon called there technical support and checked the data on our two phone and according to the data our phones have never crossed paths. So we went down to Apple and they changed my SIM card but still the problem keeps happening. We do not share any apple ID or have synced our phone with one another. We went back down to the apple store today and they still say they have never heard of this happening and insists its not a hardware issue, which at this point I find that hard to believe. My roommate and I don't know where to go from here because Apple doesn't believe us and sends us to Verizon and Verizon just sends us back to Apple. Could this be a hardware/ software issue with the iPhone? Should the SIM card have fixed it? Thoughts or suggestions would be much appreciated.

 

[noaim]

I would double check call forwarding because this is pretty much impossible without it


Sent from my iPad using Tapatalk HD

 

[kch50428]

on both phones, dial *73 <send>

 

[_YoKolorMeBadd]

Back in November I purchased a new iPhone 5. Since moving in with my roommate, who I just met in January, my calls have been going to her phone. If I decline a call it would start ringing on her phone. Now it doesn't happen with every phone call but a majority of them have been going to her. We have the same service provider, Verizon, but we are on two different plans. Remember I just met her so there is no way we would be on the same plan. She has the iPhone 4, which is about two years old. When this first happened I thought it was weird but it kept happening. We first checked call forwarding on both our phones and it was disabled on both. After about the 4th time it happened we decided to go down to Verizon and Apple, which were no help. Verizon called there technical support and checked the data on our two phone and according to the data our phones have never crossed paths. So we went down to Apple and they changed my SIM card but still the problem keeps happening. We do not share any apple ID or have synced our phone with one another. We went back down to the apple store today and they still say they have never heard of this happening and insists its not a hardware issue, which at this point I find that hard to believe. My roommate and I don't know where to go from here because Apple doesn't believe us and sends us to Verizon and Verizon just sends us back to Apple. Could this be a hardware/ software issue with the iPhone? Should the SIM card have fixed it? Thoughts or suggestions would be much appreciated.

Wow that's weird. Have you ever made call forwarding go on her number? I would suggest doing what the poster above me suggested.


Sent from my iPhone using Tapatalk 2

 

[ks24]

We have also done that at the apple store to both our phones and still no results. I appreciate you post, thank you.

 

[ks24]

We have checked call forwarding many times and made sure that it was disables. The problem is still continuing so at this point I don't know what it is. Could it be something hardware related or software? Thank you for your reply.

 

[zerog46]

Have you done a restore?

 

[_YoKolorMeBadd]

We have checked call forwarding many times and made sure that it was disables. The problem is still continuing so at this point I don't know what it is. Could it be something hardware related or software? Thank you for your reply.

Try a restore as new. I'm not sure how you guys could be having this problem. Especially if you guys haven't connected both your phones to call forwarding. This is weird.


Sent from my iPhone using Tapatalk 2

 

[noaim]

Try a restore as new. I'm not sure how you guys could be having this problem. Especially if you guys haven't connected both your phones to call forwarding. This is weird.


Sent from my iPhone using Tapatalk 2

It's virtually impossible for this to happen without some type of call forwarding enabled.. It's not possible without using some type of service running does either one of you have google voice that's a service at could do this.. It actually sounds like that would be the issue


Sent from my iPad using Tapatalk HD